CUSTOMER SERVICE
A CAREER THAT FITS YOU
Would you like to contribute to the one-to-one interaction with our customer, provide service to internal and external parties and be a point of contact for our stores? Then you are the perfect fit for the Customer Service team. The department is responsible for helping our customers and colleagues - in case of a shopping cart error or checkout malfunction, for example - but also answers questions on styling and sizing advice. In a close team of professionals, they do everything to create an ideal customer experience.
A CAREER THAT FITS YOU
Would you like to contribute to the one-to-one interaction with our customer, provide service to internal and external parties and be a point of contact for our stores? Then you are the perfect fit for the Customer Service team. The department is responsible for helping our customers and colleagues - in case of a shopping cart error or checkout malfunction, for example - but also answers questions on styling and sizing advice. In a close team of professionals, they do everything to create an ideal customer experience.
SET THE NEXT TREND
A customer saying, "I saw a beautiful coat on your Instagram account, where can I buy it?" Or a store colleague with a question for help: "my stock is incorrect, what should I do?" Via e-mail, phone, live chat and webcare, the Customer Service team receives hundreds of these questions each day. They range from technical problems in the stores to delivery and product-oriented questions from the customer. The department is the centre of the organisation and serves as an intermediary for many divisions. Collaboration, passion for the job and flexibility are key, as Customer Service also offers a listening ear in evening hours. As part of the team, you put yourself in the shoes of the customer, colleague or external party to provide them with the right information. You are customer-oriented, can multitask well and love a challenge. With the innovative nature of WE Fashion and the continued growth of contact within and outside the organisation, no day is the same in the department. The vision for the future is therefore to work both service- and sales-oriented, for example by giving proactive styling advice. And because two know more than one, this diverse team of 15 motivated colleagues always has the right answer.
SET THE NEXT TREND
A customer saying, "I saw a beautiful coat on your Instagram account, where can I buy it?" Or a store colleague with a question for help: "my stock is incorrect, what should I do?" Via e-mail, phone, live chat and webcare, the Customer Service team receives hundreds of these questions each day. They range from technical problems in the stores to delivery and product-oriented questions from the customer. The department is the centre of the organisation and serves as an intermediary for many divisions. Collaboration, passion for the job and flexibility are key, as Customer Service also offers a listening ear in evening hours. As part of the team, you put yourself in the shoes of the customer, colleague or external party to provide them with the right information. You are customer-oriented, can multitask well and love a challenge. With the innovative nature of WE Fashion and the continued growth of contact within and outside the organisation, no day is the same in the department. The vision for the future is therefore to work both service- and sales-oriented, for example by giving proactive styling advice. And because two know more than one, this diverse team of 15 motivated colleagues always has the right answer.
DID YOU KNOW THAT...
- the Customer Service team consists of about 15 international colleagues?
- the department answers around 150 e-mails and 100 phone calls a day on average?
- the help and knowledge of the Customer Service team contributes to keep our organisation running?
- there is also lots of contact with other departments at headquarters?
DID YOU KNOW THAT...
- the Customer Service team consists of about 15 international colleagues?
- the department answers around 150 e-mails and 100 phone calls a day on average?
- the help and knowledge of the Customer Service team contributes to keep our organisation running?
- there is also lots of contact with other departments at headquarters?
YOU WORK FOR WE®, WE WORK FOR YOU
At WE Fashion, we value personal growth and development. We offer you access to various online and offline training courses and workshops through our WE® Academy. That way you learn more about us and we learn more about you. Together, we look at what you need to grow.
YOU WORK FOR WE®, WE WORK FOR YOU
At WE Fashion, we value personal growth and development. We offer you access to various online and offline training courses and workshops through our WE® Academy. That way you learn more about us and we learn more about you. Together, we look at what you need to grow.
Dwain Mooijweer
Customer Service Coordinator
Dwain Mooijweer
Customer Service Coordinator
OUR CUSTOMER SERVICE VACANCIES
WE WOULD LIKE TO KEEP IN TOUCH
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