Stories at
WE Fashion
"The atmosphere at WE Fashion is great and gives me a true feeling of family. The organisation is quite big, but nevertheless, I feel that my objectives are heard."
Dwain Mooijweer, Customer Service Coordinator
"The atmosphere at WE Fashion is great and gives me a true feeling of family. The organisation is quite big, but nevertheless, I feel that my objectives are heard."
Dwain Mooijweer, Customer Service Coordinator
The process
"I am a coordinator at Customer Service," Dwain Mooijweer begins. "This means that I - my job title basically giving it away - take care of my department. I oversee that a day runs smoothly and jump in where necessary." It’s September 2021 when Dwain starts at WE Fashion, the company being not entirely new to him: "Prior to my current position, I worked at Van Gils, which is also part of WE®. That made me feel right at home here." Initially, Dwain starts out as a Customer Service employee, but just under two months later, he’s promoted into the role of a coordinator. "It's nice that the opportunity to grow quickly is provided here. The atmosphere at WE Fashion is great and gives me a true feeling of family. The organisation is quite big, but nevertheless, I feel that my objectives are heard."
The process
"I am a coordinator at Customer Service," Dwain Mooijweer begins. "This means that I - my job title basically giving it away - take care of my department. I oversee that a day runs smoothly and jump in where necessary." It’s September 2021 when Dwain starts at WE Fashion, the company being not entirely new to him: "Prior to my current position, I worked at Van Gils, which is also part of WE®. That made me feel right at home here." Initially, Dwain starts out as a Customer Service employee, but just under two months later, he’s promoted into the role of a coordinator. "It's nice that the opportunity to grow quickly is provided here. The atmosphere at WE Fashion is great and gives me a true feeling of family. The organisation is quite big, but nevertheless, I feel that my objectives are heard."
"It's nice that the opportunity to grow quickly is provided here.”
"It's nice that the opportunity to grow quickly is provided here.”
The power of customer service
"At WE Fashion, no day is the same. It’s precisely this variety that makes my job so much fun," Dwain says. "It regularly happens that I start with a to-do list of three tasks and by the end of the day I’ve crossed off at least 10 more. Eventually, it all depends on the number of requests we receive from our clients, stores or external partners." And there are quite a few, as around 250 phone calls, e-mails or messages via social media reach the team on a daily basis. "Often these are about a return, delivery of a parcel or a complaint regarding a specific product. My colleagues are more than happy to help, but when they can't figure it out, I'm there to support them." In addition to customers, stores and external partners, the department also provides a function for the WE® headquarters in Utrecht. "Some questions we pass on, good examples are ones about garment maintenance or the availability of specific items in a marketing campaign. Together with my colleagues, I examine how we can solve situations as efficiently as possible." Because of his manager's temporary takeover, Dwain also gets involved in projects from other departments. "I find this very cool. I learn new stuff every day and meet different people within the company. Because one works so closely together here, our customers are always assisted in the right way."
The future
"There's a new customer service system in the works, which will teach us how to help our customers even better in the future," Dwain says. "I expect this will make the job for both myself and my colleagues even more enjoyable than it already is." As for personal developments, Dwain would like to explore the sales side of his profession. "I’d get to help our customers pick an outfit and order it directly for them," he says. "Seeing opportunities and acting on them is a real full-service experience for me." With plenty of plans still ahead, Dwain looks forward to the coming years with great excitement. "I really like the team and the organisation and am happy to be part of it. There are new challenges coming our way every day and I can't wait to get started with these."
The power of customer service
"At WE Fashion, no day is the same. It’s precisely this variety that makes my job so much fun," Dwain says. "It regularly happens that I start with a to-do list of three tasks and by the end of the day I’ve crossed off at least 10 more. Eventually, it all depends on the number of requests we receive from our clients, stores or external partners." And there are quite a few, as around 250 phone calls, e-mails or messages via social media reach the team on a daily basis. "Often these are about a return, delivery of a parcel or a complaint regarding a specific product. My colleagues are more than happy to help, but when they can't figure it out, I'm there to support them." In addition to customers, stores and external partners, the department also provides a function for the WE® headquarters in Utrecht. "Some questions we pass on, good examples are ones about garment maintenance or the availability of specific items in a marketing campaign. Together with my colleagues, I examine how we can solve situations as efficiently as possible." Because of his manager's temporary takeover, Dwain also gets involved in projects from other departments. "I find this very cool. I learn new stuff every day and meet different people within the company. Because one works so closely together here, our customers are always assisted in the right way."
The future
"There's a new customer service system in the works, which will teach us how to help our customers even better in the future," Dwain says. "I expect this will make the job for both myself and my colleagues even more enjoyable than it already is." As for personal developments, Dwain would like to explore the sales side of his profession. "I’d get to help our customers pick an outfit and order it directly for them," he says. "Seeing opportunities and acting on them is a real full-service experience for me." With plenty of plans still ahead, Dwain looks forward to the coming years with great excitement. "I really like the team and the organisation and am happy to be part of it. There are new challenges coming our way every day and I can't wait to get started with these."
TRENDING STORIES
Meet Marije, Buyer
Marije has been working at WE Fashion for three years and knows all the ins and outs of buying: "It's important to keep your eyes open, observe what's happening in the market and translate these outcomes - together with current sales results - into a new and even better collection. In all this communication and teamwork are key."
Meet Shannon, Merchandiser
Shannon has completely settled in at WE®: “I’ve been promoted several times. I believe that anything is possible, as long as you are eager to learn.”
Meet Patrick, European Marketing Director
Patrick is a big believer in teamwork and very proud of his team: "I love working with them to develop an idea, starting with little more than a piece of paper and a pencil."
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